As a data processing company, ProMark takes data protection very seriously. We protect the personal data we handle and ensure that we comply with applicable data protection regulations.
This privacy policy describes how we handle personal data about you as a customer accessing our customer portal as well as the rights you have when registered.
In addition to the Privacy Policy, our Cookie Policy below also applies.
1. Data processing company
ProMark A/S
Maglebjergvej 11
2800 Kgs. Lyngby
Denmark
CVR: 31 07 52 62
Phone: +45 4690 0000
Email: info@promark365.com
2. Categories of personal data
Personal data is all kinds of information that somehow relates to you. At ProMark, we receive information about our customers, website visitors, suppliers and job seekers. When you use our customer portal, we collect and process a variety of such information. This happens e.g. in general use of our content, if you sign up for our newsletter, notifications or events or fill out contact forms.
The data we process about you may include:
- General personal data, including:
- Identification data, including name, title, phone, email, company name and address
- Information included in our correspondence with you
- Login information for our customer portal
- Information about your orders for goods and services
- Correspondence with Customer Success and/or other employees
- Information about your behaviour on our digital services (e.g. IP address, geographic location, browser, operating system and the content you are looking at etc.)
- Photos/video from events such as conferences and user meetings
- Sensitive or semi-sensitive personal data (customers only):
- In general, we do not process sensitive or semi-sensitive personal data about you. However, in special situations we may receive social security numbers, absence reasons and health information when we assist in problem solving. The information will be anonymised or deleted when the case has been closed/problem has been solved. We recommend that you do not send or inform us about such information yourself.
3. How we use personal data for each purpose and the foundation for processing
| Purpose | Examples | Foundation for processing |
|---|---|---|
| 1. Administration of existing customer relationships When you are a customer with us on an existing agreement, we process your data to administer the agreement, including: • ensuring that products and services are delivered as agreed • receiving payment for our goods and services • identifying you when you are contacting us • keeping your contact information up to date • meeting other obligations towards you or us, according to our agreement or legislation If you participate in an event where we take photos/videos that can be used • To market that type of event • To refer to events held | Example: You are customer with us We provide services as agreed, send invoices for these and ongoing maintenance/SaaS fees according to our agreement as well as register your payment. Example: You participate in a user conference or user meeting Through pictures and video on our customer portal and newsletters, we tell the good stories from customer events and share knowledge and information about events and activities. | Data Protection Regulation, article 6, paragraph 1 (b and f). Our legitimate interests are: • to ensure that information is not provided to anyone other than you • to market our products and services and inform you about functionality and news • to ensure compliance with current legislation NOTE: This applies to harmless situation pictures that do not require consent. For any portrait images we obtain consent. |
| 2. Marketing, analyses and segmentation We use your personal data to send newsletters, notifications or electronic marketing if we have your consent. Your consent may have been obtained when you have signed up for our events or via a form on our website. You can always unsubscribe from our newsletter, notifications and electronic marketing. We may also use your information for marketing via ordinary post. We are also doing customer satisfaction surveys via email on an ongoing basis. | Example: We send information about ProMark functionality that you are not yet using You have given us permission to send you information about systems like ProMark, which can be beneficial to you and your company. In this case, we use your email and possible purchase history. We never use your email address etc. in conflict with marketing legislation and you can withdraw your consent at any time. Example: You have received assistance from Customer Success or a consultant We will subsequently send an evaluation form in order to continuously improve our service. | Data Protection Regulation, article 6 (a, b and f) Our legitimate interests are: • to develop and market our products • to sell our products • to complete customer satisfaction analyses • to improve our products and services |
| 3. Administration and improvement of our digital services We use tracking software to register the number of visits on www.promark365.com and our customer portal, including which domains the visitors are coming from and what content they are looking at. The information is only used to develop and improve our digital services and does not enable us to identify individual persons. | Example: You are using our digital services When you visit our website, we process your information in order to improve our digital services. | Data Protection Regulation, article 6 (f) Our legitimate interests are: • to improve the user experience • to develop and improve our digital services |
If we process your data for other purposes than described above, we will inform you about the new purposes in advance of the actual processing if it falls under the data protection regulations.
4. Insight into your data (the right of access and the right to be forgotten)
You can get information about which personal data we have registered and process about you. Contact us at gdpr@promark365.com or the address listed above if you would like to:
- Request access to your personal data stored in our databases
- Correct/update your personal data or
- Be deleted/erased from our databases
We will respond to your question or request as soon as possible (and at least within one month from receiving your request, although this may be extended in difficult cases). If your question or request is comprehensive, it may be necessary to ask for additional information from you.
5. Our data processors/sub data processors
We use a number of data processors and sub data processors to handle personal data on our behalf. These third parties have been carefully selected and are all governed by data processing agreements (DPA) and sub data processing agreements with us according to the legislation in EU’s General Data Protection Regulation 2018 (GDPR).
6. How long do we keep your personal data?
We will delete your personal data when it is no longer needed.
In general, ProMark complies with the filing period applicable to the current Bookkeeping Act in Denmark, Norway, Sweden and the UK. To ensure correct handling of returning customer relationships, potential complaints and warranty commitments and to be able to meet our obligations, we have determined that it is necessary to keep information for up to 10 years plus the current year effective from the business relationship or purpose has ended.
7. Violation of data
We will report every illegal violation of databases from any of our data processors or sub data processors to all relevant persons or authorities within 72 hours after the breach, if it appears clearly that personal data stored in an identifiable way has been compromised.
8. Contact regarding data protection or privacy policy
If you have further questions regarding our privacy policy or our data processing, please contact us via email gdpr@promark365.com or at the address listed above.
If you want to submit a complaint, we refer to the Information Commissioner’s Office at www.ico.org.uk.
Please note, that an ordinary email is NOT considered as secure communication. Thus, please do not include personal or sensitive information or other types of information that you think should be protected.
The privacy policy is effective from 1 July 2023.
Cookie policy
This customer portal is owned and administered by ProMark A/S.
ProMark A/S
Maglebjergvej 11
2800 Kgs. Lyngby
Denmark
Org.no.: 31 07 52 62
Phone: +45 4690 0000
E-mail: info@promark365.com
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